FAQ

What is the Compusource product line?

Compusource sells enterprise applications to optimize service management within three specific vertical markets:

Ascente is a Windows-based business and service management system for Air Conditioning, HVAC, Plumbing, Construction, and Electrical Service Contractor enterprises.

CONTRAC2 is a unix-based business and service management computer system for using Air Conditioning or HVAC service software, Plumbing business software, Construction Management software, and Electrical Service Contractor software.

Metal Center Management System (MCMS), is a leading metal center management software suite for the metal service center industry.

VanS moving software is the most widely used business management program in the moving and storage industry.

What industries do Compusource's service management software products serve?

Compusource field service management software is used in many different industries including:

HVAC
Service management
Plumbing
Construction
Dispatch software
Refrigeration service
Security service

What parts of my company will benefit from using Compusource's service management software?

Compusource’s service management software suite of Windows-based software applications will benefit many areas a company including:

Maintenance Contract Management
Service Management
Digital Paging
Quick Purchase Orders
GPS Inter Face
Construction Job Cost
Maintenance Tasking
Flat Rate Pricing Interface
Mobile Computing
Compusource service management software also integrates seamlessly with TRAVERSE accounting software for all your accounting needs.

How long has Compusource been in business?

Compusource was founded in 1971 and has since become a leader in the service management software industry. Compusource’s range of products have come to include construction software, HVAC software, moving software, plumbing software and metal center software. Compusource has helped revolutionize the field service industry.

Where is Compusource located?

Compusource has offices in California, Georgia and as of August 1, 2008 an office in Carrollton, TX to serve all your field service management software needs.

What kind of support does Compusource service management software offer?

Compusource offers the support your company needs to successfully run each of Compusource’s enterprise applications. The six areas of support include:

Hotline Support – Compusource customer service personnel are available 12 hours a day, five days a week to answer questions and solve any service management software problems you may have. Diagnostics can be performed through an internet connection hookup that is included in all our service management software products.

Service Management Software Subscription Services – Periodic software releases and updates are a part of Compusource’s commitment to keep your service management softwarecurrent with all industry software trends, including industry software such as:

Construction software
Service management software
HVAC software
Dispatch software
Plumbing software
Refrigeration service software
Security service software

Training – Full-time service management software training personnel are available with a variety of programs, including on-site and classroom instruction, to insure that your employees are knowledgeable in the day-to-day operation of the service management software.
Consultation – Customer service engineers can assist you with decisions concerning operational procedures, service management software setup, and equipment purchases.

Hardware Maintenance – The Compusource technical staff can help you setup, implement and care for all hardware devices integrated with your service management system. One phone call to Hotline Support will immediately dispatch personnel to solve hardware related problems. Quick response maintenance agreements for Compusource service management software products are available throughout the U.S.
Systems Integration – Support with integrating networks, e-mail and internet solutions are available from the Systems Integration Group.

Can Compusource service management be customized for my unique industry's needs?

Compusource’s service management software is customized to serve a variety of industries needs. Compusource constantly looks for new ways to better serve different field service industries. Compusource has created software for many industries including:

Construction software
Service management software
HVAC software
Dispatch software
Plumbing software
Refrigeration service software
Security service software